Shipping policy
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays. During peak seasons, processing times may extend slightly.
Shipping Methods: We offer various shipping options to accommodate your preferences:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Guaranteed delivery within 2-3 business days.
- International Shipping: Delivery times vary based on destination. Customs processing may cause additional delays.
Shipping Costs: Shipping costs are calculated at checkout based on the selected shipping method and destination. Free shipping may be available for orders over a certain value (if applicable).
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through our website.
Shipping Restrictions: Please note that certain products may have shipping restrictions due to international regulations. We do not ship to P.O. boxes.
Customs and Duties: For international orders, customs and duties may apply, and customers are responsible for any associated fees. Customs processing times may impact delivery.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier to file a claim.
Address Accuracy: Customers are responsible for providing accurate shipping information. Inaccurate addresses may result in delayed or undelivered orders. Please double-check your shipping address during checkout.
Returns Due to Shipping Issues: If a package is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us: If you have any questions or concerns about our shipping policy, feel free to contact our customer service team at [support@zusix.com].
